FAQ
Welcome to Shouldique! Below are answers to some of the most common questions about our products, orders, shipping, and policies.
Orders & Payments
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options such as PayPal, Apple Pay, and Google Pay.
Q: When will my payment be charged?
Your payment is charged immediately at checkout once your order is placed successfully.
Q: Can I cancel my order?
Yes, orders can be canceled within 12 hours of placement. After that, orders cannot be canceled and must follow our return process.
Shipping & Delivery
Q: Where do you ship?
We currently ship within the United States.
Q: How long does shipping take?
· Handling Time: 1–2 business days
· Transit Time: 3–5 business days
· Total Delivery Time: 4–7 business days
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Q: Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout depending on your location.
Q: What if my order is delayed?
Delays may occur due to weather, high demand, or carrier issues. If your order is significantly delayed, please contact us for assistance.
Returns, Refunds & Exchanges
Q: What is your return policy?
We offer a 30-day return policy from the date of delivery.
Q: What condition must items be in for return?
Items must be unused, unworn, in original packaging, and with all tags attached.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: How long does it take to receive a refund?
Refunds are processed after inspection and may take 5–10 business days to appear in your account.
Q: Can I exchange an item?
Yes, exchanges are accepted for eligible items. Please contact our support team to initiate the process.
Orders Issues
Q: What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery. We will assist you with a replacement or refund.
Q: What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information. Please contact us immediately if you notice an error.
Privacy & Security
Q: Is my personal information safe?
Yes, we use secure encryption and trusted payment providers to protect your personal and payment information.
Q: Do you sell my personal data?
No, we do not sell your personal information to third parties.
Contact & Support
Q: How can I contact Shouldique?
You can reach us via email or through our website chat support.
Contact Information
Business Name: Shouldique
Customer Support: 24/7 Chat Support available through our website
Support Hours: Monday to Friday, 9:00 AM – 4:00 PM (EST); Saturday & Sunday: Closed
Phone: +1 (786) 619-8154
Email: support@shouldique.shop
Business Address: 9924 Universal Blvd, Orlando, FL 32819, United States