Return & Refund Policy

Return & Refund Policy

Last Updated: April 11, 2026

At Shouldique, we strive to provide high-quality handbags that combine style and functionality. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines our procedures for returns, exchanges, cancellations, and refunds.

1. Return Window & Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

·       The item must be unused, unworn, and in its original condition

·       The item must be returned in its original packaging with all tags attached

·       Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted.

2. Change of Mind Returns

·       Returns for non-defective items are accepted if they meet the eligibility criteria

·       Customers are responsible for return shipping costs

·       Shouldique does not charge any restocking fees

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

·       We will cover return shipping costs for such items

·       You may choose a replacement or a full refund

4. Return Process

To initiate a return:

·       Contact our support team with your order details

·       Wait for return approval and instructions

·       Ship the item to the provided return address

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Return Shipping

·       Customers are responsible for return shipping costs for standard returns

·       Shipping costs are non-refundable

·       We do not provide prepaid return labels at this time

6. Exchanges

·       Exchanges are accepted for eligible items

·       To exchange a product, return the original item first

·       After approval, you may place a new order or contact us for assistance

7. Order Cancellation

·       Orders can be canceled within 12 hours of placement for a full refund

·       Orders that have been processed or shipped cannot be canceled and must follow the return process

8. Refund Processing

·       Once your return is received and inspected, we will notify you of the approval or rejection

·       Approved refunds will be issued to your original payment method

·       Please allow 5–10 business days for the refund to reflect in your account

9. Late or Missing Refunds

If you have not received your refund:

·       Check your bank account again

·       Contact your payment provider

·       If the issue persists, please contact us

10. Non-Returnable Items

The following items are not eligible for return:

·       Used or damaged items not due to our error

·       Items without original packaging or tags

·       Final sale or clearance items (if applicable)

·       Gift cards

Contact Information

Business Name: Shouldique

Customer Support: 24/7 Chat Support available through our website

Support Hours: Monday to Friday, 9:00 AM – 4:00 PM (EST); Saturday & Sunday: Closed

Phone: +1 (786) 619-8154

Email: support@shouldique.shop

Business Address: 9924 Universal Blvd, Orlando, FL 32819, United States